Shipping, Exchanges & Refunds

Shipping

All packages that are not pre-order will ship within a maximum of 3 business days of payment received. You will receive a confirmation email once your package is on its way to you! 

Pre-Orders

We are thrilled to be able to offer pre-orders on some of our hardest to get items! We always do our best to predict an accurate and precise ship date but due to the Covid-19 pandemic and other circumstances beyond our control, please be aware that shipping and customs delays are common and do occur. WE DO NOT OFFER REFUNDS AND CANNOT CANCEL PRE-ORDERS DUE TO SHIPPING DELAYS OR BECAUSE YOU'VE CHANGED YOUR MIND ON AN ITEM BEFORE IT ARRIVES. We are more than happy to offer you a store credit on anything you purchase at any time but please do not place a pre-order if you need it by an exact date or if you are unsure about a product as we would hate to disappoint you when/if any delays occur. 

Exchanges and Refunds

We make exchanges easy! If you are not completely satisfied with your purchase, just send it back to our South Surrey boutique and we will issue you a store credit that can be used both in-store and online. Our store credits can be used on absolutely anything (even pre-orders!) and they never expire. Shipping and duties are final sale and are not refundable to a store credit.

We do not process refunds under any circumstances.

Exchanges can be sent to our boutique:

Crush Clothing, #60 16081 24th Ave, Surrey BC, V3Z 9H7 CANADA

If you have any questions about your exchange, feel free to contact us at one of the following:

Telephone: +1 (604) 531-8421

Email: info@shopcrush.ca

Instagram: @crushclothing